Shan Shen

Making tech human.

I'm Shan Shen, a principal product designer at Custom Ink. I lead experiences in the E-commerce space to empower communities and lifelong relationships.

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Trusted by teams

I partner with diverse and compassionate minds across tech industries, seamlessly bridging gaps to innovate in telecommunications, retail, and transportation services.

Case studies

You probably don't know the creator behind the scene, but the odds are you might have experienced a product I designed.

Lyft Premium Support for Drivers

Driving experience with support automation for digital wellbeing

Wish Marketplace

A new self-service merchant experience to connect with 100M consumers

BlueJeans Video Meetings

A video conferencing experience that's better than being there

Wish Promotion Codes

A Hackathon winner project to help merchants pass savings to consumers

Sky Solutions Flights

A one-stop web platform for booking domestic business flights

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Creative Snippets

Join me for rapid interface & graphic designs on Dribbble.

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Medium Blogs

I write on Medium.com to make creative thinking accessible.