Making tech human.

I'm Shan Shen, a principal product designer at Custom Ink. I lead digital experiences in the E-commerce space to empower emerging communities and lifelong relationships.

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Trusted by teams

I partner with diverse and compassionate minds across tech industries, seamlessly bridging gaps to innovate in telecommunications, retail, and transportation services.

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Featured case studies

You probably don't know the creator behind the scene, but the odds are you might have experienced a product I designed.

Lyft Premium Support for Drivers
Driving experience with support automation for digital wellbeing

Lyft Premium Support for Drivers

Wish Marketplace
A new self-service merchant experience to connect with 100M consumers

Wish Marketplace

BlueJeans Video Meetings
A video conferencing experience that's better than being there

BlueJeans Video Meetings

Wish Promotion Codes
A Hackathon winner project to help merchants pass savings to consumers

Wish Promotion Codes

Sky Solutions Flights
A one-stop web platform for booking domestic business flights

Sky Solutions Flights

Creative Snippets

Join me for rapid interface & graphic designs on Dribbble.

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Design Blogs

I write on Medium.com to inspire designers and make creative thinking accessible.

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Make a change

Every day, I'm learning from challenges and giving back to people who may encounter a similar path in adjacent future. Connect with me on LinkedIn, or send me a message. Dream big. Start small.

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