I'm Shan. I lead design teams that empower growth and communities.

Connect on LinkedIn

Custom Ink Swag Management

A strategic initiative enabling enterprise customers to design, print, store, and distribute branded apparel and promotional products globally.

Forma Run-Out Feature Enhancements

This enterprise-grade feature enables organizations to provide employee benefits with flexible reimbursement schedules, giving them more time to support employees with diverse lifestyles.

This enterprise-grade feature offers global organizations like Salesforce a customizable workflow that includes policy validation and budget approval processes for funding and reimbursing career development expenses.

Custom Ink Design System

This design language defines and evolves the brand of a business founded in 1999, making it contemporary and scalable across five commercial and three internal applications to enhance customer experience.

BlueJeans Meetings

This project offers a redesigned video conferencing experience aimed at facilitating authentic connections for 1 million monthly active users in large organizations and educational institutions.

Wish Marketplace

This project offers a new seller experience for 500,000 merchants globally and 40,000 physical store owners. They can now have digital storefronts, connecting with 100 million consumers worldwide.

Premium Support for Lyft Drivers

This project offers an innovative support experience that utilizes safety automation to efficiently and compassionately address driver issues on the road.

Latest posts

A year of building remote team culture

The article talks about experiences of being a remote mentor for UX professionals. Despite changes in how we work in a post-pandemic world, it's still important for upcoming design leaders to focus on care and clear communication.

Design an echo-free experience for video meetings

This article explores the challenge of designing a video conferencing application for business customers, emphasizing the importance of empowering user choices.

Craft design statements in handoffs

This article discusses common mistakes designers make during the handoff process and provides suggestions for improvement.

View all

Testimonials

“Everyone absolutely loved working with Shan. There were genuine tears (not to mention live musical tributes!) at her farewell. She is a heavy-lifting team player, diligent beyond measure, and deeply collaborative with engineers and product managers.”

Alexander Cheung

Head of Design @ Tinyhood, Inc.

"Working with Shan to shape these complex B2B user experiences was always a pleasure, thanks to her highly collaborative and encouraging nature. Shan would be an amazing member on any team looking to take on complex, mission-driven problems in the technology space."

Ruika Lin

Writer • Content Strategist @ Wish

“Beyond Shan's many list of accomplishments in Product and UX design, she always puts the user and their experience on the forefront of every design. She will also take the initiative to run cross functional brainstorm exercises for idea generation and final product requirements.”

Samantha Speers

Product Manager @ Hinge Health

"The combination of product thinking plus humility is a rare skillset for a strong designer, and Shan is that designer."

Jan Sundar

Head of Design @ Forma

"She always takes an extra step to ensure that her work and relationships, both personal and professional, positively impact the end-users, her team, her organization, and the overall society."

Han Ryoo

Product Management @ FreeD Group

"Her well-organized design deliverables made development streamlined. When our client team looked for design guidelines, she immediately took the initiative creating UI kits and a visual guide."

Adam Van Antwerp

Software Engineer @ BlueJeans By Verizon